Privacy Policy

At Pure Rug, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal data when you visit our website, purchase products, or interact with us. By using our website and services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect several types of information in order to provide and improve our services to you, including:

  • Personal Data: Name, email, phone, billing/shipping address, payment info and any information required to provice services to you.
  • Technical Data: IP address, browser type, usage data from cookies and analytics.
  • Order Information: Order history, product selections, dates.
  • Third-party Data: Info from Stripe, PayPal, Klarna, Webador, Trustpilot, and shipping partners.

2. How We Use Your Information

  • To process and ship orders
  • To provide customer support
  • To send marketing (with consent)
  • To improve website functionality and user experience

3. Data Sharing

We may share your data with trusted third parties including Stripe, PayPal, Klarna, Google, Facebook, Webador, Trustpilot, and our shipping providers. These services may process data outside of the UK in accordance with their own policies.

4. Cookies & Tracking

We use cookies and tools like Google Analytics to track and improve website usage. See our Cookie Policy for more information.

5. Your Rights

You have the right to access, correct, or delete your data, object to processing, and withdraw consent at any time. To do so, email us at admin@purerug.co.uk.

6. Data Retention

We retain data only as long as necessary, typically up to 6 years for tax and accounting purposes. Marketing preferences are stored until you unsubscribe.

7. Security

We take appropriate measures to protect your personal data, but no system is 100% secure. Please use caution when submitting personal information online.

8. Policy Updates

This policy may be updated from time to time. Any changes will be posted on this page with a new effective date.

9. Contact Us

Company Name: Pure Rug LTD
Registered in England & Wales
Company Number: 15956587
Business Address: United Kingdom, BN15 0ES
Email: admin@purerug.co.uk