Terms of Sale

1. Ordering

Orders can be placed through our website either as a guest or by creating an account. Customers are responsible for providing accurate and complete information when placing an order.

2. Shipping & Delivery

We offer free shipping within the United Kingdom. All orders are normally dispatched within 1 working day, though it may take up to 3 working days in some cases. For international shipping, customers must contact us at admin@purerug.co.uk before placing an order. We currently do not support direct international checkout on the website.

3. Payment

We accept payment through Stripe, Klarna, and bank transfer. Instructions for bank transfer are provided on the order confirmation page. All card payments are processed securely through Stripe.

4. Returns & Refunds

Customers may return their item within 32 days of delivery, provided the item is returned in its original condition. All items are subject to inspection upon return. We reserve the right to deny a refund or offer a partial refund if the item is returned damaged or altered.

If the customer simply changes their mind and the item is returned in its received condition, a full refund will be issued following inspection. Please allow 5 to 10 working days after inspection for the refund to appear in your bank account.

The cost of returning the item is the responsibility of the customer.

5. Cancellations

Orders can be cancelled free of charge before dispatch by contacting us immediately. If the item has already been dispatched, the customer must return the item to receive a refund, and the return process and conditions outlined above will apply.

Terms & Conditions

1. Acceptance of Terms

By using this website or placing an order, you agree to these Terms & Conditions. If you do not agree, you must immediately stop using the site or contact us at admin@purerug.co.uk to explain your concern.

2. Intellectual Property

All content on this website, including text, images, product descriptions, and logos, is the property of Pure Rug LTD and may not be used, reproduced, or distributed without written permission.

3. Limitation of Liability

Pure Rug LTD will not be liable for any direct or indirect damages arising from the use or inability to use the website, including but not limited to delays in delivery, third-party issues, or website downtime. We are not responsible for any damage caused by customer misuse, such as using sharp objects when opening packaging, or any other misuse, accidental damage, or events outside of our control, including natural disasters or system failures. By using this site, you agree that our maximum liability is limited to the total value of the transaction in question.

4. Governing Law

These Terms and any disputes arising under them shall be governed by and construed in accordance with the laws of England and Wales.

5. User Conduct

Users agree not to engage in any fraudulent activity, misuse of the website, or any other unlawful or abusive behaviour. All users must browse and use this site knowingly and responsibly. By continuing to browse or purchase from this website, users agree to these Terms & Conditions in full.